Terms and conditions
The following terms have been tailored Team by Creaveo to protect both the client and designer during a working relationship.
‘The Client’ means the party, or any person acting on their behalf with whom Creaveo contracts.
‘Art Work’ means any design/ digital product done by a designer
Rights and ownership
Rights: All services provided by the designer shall be for the exclusive use of the client other than for the designer’s promotional use. Upon payment of all fees, the following reproduction rights for all approved final designs created by the designer for this project shall be granted: Client to gain full transferable rights to brand identity. Client to gain a full license to reproduce works through commercial printers.
The client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee.
You, the client, have ownership of the final Artwork (A.K.A Design) for use in any media application that is beneficial to your business. Creaveo retains the right to use the final Artwork, or any versions of the design created in the process, within printed and on-line portfolios, including promotional materials such as newsletters and advertisements. The client also gives Creaveo permission to use client’s full name, business address, and/or website address, for testimonial purposes on our website, or other business related media. The client understands that it is the client’s responsibility to copyright any of its artwork/design.
Third party contracts: The designer may contract with other creative professionals to provide services such as web development, photography, and illustration. Any third party terms and conditions will include full reproduction rights for the client. Where such contracting adds to the project cost, the client will first be asked for permission to proceed. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalized prior to project commencement unless requested by the client at a later date.
The designer can be reached on the Facebook page, our chat on the site, and WhatsApp +234 (0) 806 805 8380 from Monday to Sundays anytime.
Clients are to make a 50 percent down payment or upfront payment prior to work commencing (this is only for Custom Orders) . The project can be scheduled once the down payment is received by the designer. The down payment is non-refundable. The remaining 50 percent is payable to the designer upon completion of the project, and before original artwork is supplied to the client (this is only for Custom Orders)
Clients placing Orders Directly via the Shop would be making full payment at once for the services to be provided , (you don’t make down payment on direct Orders; full payments are made)
Note: Cancellations can be made anytime within the delivery date for the order, and crucial reasons must be stated for the cancellation. Before we accept cancellation.
Cancellation of order will not be possible when order has been concluded and note; orders are marked as complete after 3 days when Client do not respond to their Order or Reminders
Note: reminder messages will be sent to clients email address
Delayed payment (Custom Orders)
If, after the project has commenced and Completed and subsequent invoices are not paid within 3days: After design Completion and acceptance by the Client a 10 percent “delayed payment” fee will be charged. This initial 10 percent figure will be added to each recurring 3 day period until the full amount has been received by the designer.
If after project commencement, the project can be canceled by the client by messaging Creaveo through an email and also stating the reason for cancellation. When orders are canceled by Client, refunds are 80% money back to the client, 20% goes for transaction charges.
Termination: The client has the right to terminate this Agreement if, Creaveo fails to Complete/Deliver the Artwork (design or project) within 30 days of deposit submission. If the agreement is terminated for any reason other than failure to deliver within 30 days, Creaveo shall retain the deposit.
Modifications are request for change or improvement on the design by the Client to the designer.
NOTE: when modification limit has been reached, a client has to make an additional payment of 10% Charge for any more modifications requested. (Number Of Modifications are attached to order ranging from 3 modifications and above….)
WATERMARKING / ARTWORK PROTECTION
watermarks are icons placed on any design to protect its copyright and also prevent unlawful usage or sale without the designer discretion during Time of Deliver ( when a design is still being worked on by the designer)
Watermarks will be placed on every design “during delivery” until final acceptance of the design by the Client. Once an order is accepted by the client final files, will be delivered to the client
Samples: The client can provide the designer with samples of print design that result from the project deliverables. Such samples shall be representative of the highest quality of work produced and will be used by the designer as a guideline to make the best of works. The designer may use such copies and samples for publication, exhibition, or other promotional purposes.
After the final Artwork design is approved, the design will be delivered to you as digital files (.jpg, .pdf, and .eps graphics file formats) or any necessary file formats needed.
Confidentiality: The client shall inform the designer in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential. To avoid the breach of privacy and avoid any form of conspiracy.
The client agrees to indemnify and hold harmless the designer from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, but only to the extent caused by, arising out of, the work supplied by the designer.
Delays: Illness, injury, or other events beyond Creaveo’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay for sometime NOTE That Client will be surely Updated on any unpredicted Occurrences.
A document containing the above terms and conditions will be supplied via email along with the first invoice to the client. Acceptance should be stated in an email reply. To really know client agrees with the terms and condition.
NOTE: Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance.